tap on the connector face down so that the broken pin sticks out a bit In fact, if I tap on the connector while keeping the pins towards the ground, the pin gets out a bit, so it's clearly not stuck, just the spring doesn't push it.įor me this is the workaround for charging with the broken charger until I get a replacement: The spring mechanism that should push it seems broken. This is clearly not a problem with dirt or something like that getting the pin stuck. Being magnetic, it also gets stuck on metallic objects I might have near it, and that can't be good for the health of the pins either. I think that one problem is that the connector is strongly magnetic, and I think that, when connecting it, it can hit the back of the watch at some speed, possibly damaging the pins in the process.
While the Sense itself seems better quality than the Ionic, and has more features, apparently they messed up the charging cable design.
How you restart or force restart depends on your model, so it's best to consult your Fitbit user manual.I have the same problem, one of the charging pins is recessed, (top left one, when you look at the pins holding the cable in your hand). Restarting your Fitbit forces it to restart - and often fixes issues like a black, blank, or unresponsive device. If you see a black or blank screen on your Fitbit, the first thing to try is a forced restart or restart (also known as a long restart.) We suggest you go to a dark room or wait until dark, then take a look at your Fitbit. Oftentimes, we need to adjust the brightness of our Fitbit's screen. If this is blocked, your screen will usually go dark automatically. Your Fitbit's ambient light sensor looks like a black dot on the side of your Fitbit device. It is best to remove any case or screen protector to make sure it does not block the ambient light sensor. You may have to repeat this several times to unlock it. To turn off the water lock, dry your Fitbit off, then double-tap your screen (Inspire and Luxe) or long-press the side button (Sense and Versa 3) to turn off its water lock. Some Fitbits include a water lock mode, which prevents the screen and buttons from responding to touches and swipes. Make sure your Fitbit isn't in water lock mode Once you've fully charged your Fitbit, try to see if the screen now appears and is responsive. It's better to charge your Fitbit through a wall outlet than your computer's USB ports - this is due to certain limitations in your computer's port wattage. First of all, charge it up to 100% If your Fitbit is not fully charged, place it on its charger first and wait for it to reach full capacity.
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